- Make judgments about the adequacy of the plan
- Make requests to NDIA for unscheduled plan reviews
- Provide transport for participants
- Undertake plan administration or plan management
- Organise support rostering
- Undertake advocacy
- Provide disability supports (except under special circumstances).
There are rules about how Support Coordination is supposed to work, which are part of the legislation for the NDIS.
Once you have locked in Support Coordination, you need to know what you can expect from your Support Coordinator. They should:
– contact you as soon as possible after the handover with the planner, ideally within two days and meet with you within the next five days
– understand the role of the mainstream service system
– understand the NDIS legislation and rules
– understand the NDIS Price Guide and flexibility within budgets
– manage any perceived or real conflict of interest (for example, if they are coordinating your supports, they usually will not also be providing you all your supports, they should help you to get supports from other providers if they are available. There are some exceptions when there are not sufficient providers available or where the Participant’s support needs are very specialised).
– Work with you and develop reports on your progress towards goals, which they need to provide to the NDIA.
The NDIS describes Support Connection as providing assistance for participants to implement their plan by strengthening the ability to connect with the broader systems of supports and understand the purpose of the funded supports and participant in the community. Support Connection will assist a participant to understand the aspects of the plan, assisting in ongoing management of supports, and answer questions as they arise. Support Connection will increase a participant’s capacity to maintain support relationships, resolve service delivery issues, and to participate independently in NDIA processes.
This is a higher level of support coordination. It is for people whose situations are more complex and who need specialist support. A specialist Support Coordinator will assist you to manage challenges in your support environment and ensure consistent delivery of service.
Frequently Asked Questions
Some important things to know
What’s the difference between a Support Coordinator and a Local Area Coordinator?
Support coordination is included in a plan if it is reasonable and necessary for the individual. Some people may have Support Coordination funded in their NDIS plan. A Support Coordinator is generally funded to strengthen a participant’s ability to connect to and coordinate with a range of more complex informal, mainstream and funded supports. They coordinate services from a range of suppliers or providers, address service delivery issues and develop the capacity and resilience of their support network. Support Coordination is usually funded for people with high needs or increased complexities. However, some Participants may also get Support Coordination funded in their plan if there is no LAC or ECIS available in the local area (for example a remote or very remote region in Australia). A Local Area Coordinator works for the NDIA and undertakes planning functions, connects people with disability to the NDIS and to the community.
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